REFUND & CANCELLATION POLICY
Since clash24.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstances can take place with regard to the character of the product we supply.
we DO honor requests for the refund for the following reasons:
- non-delivery of the product: due to some mailing issues of your e-mail provider or your mail server you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Support department in writing within 72 hours from the order placing date. Otherwise, the product will be considered received;
- major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered;
- product not-as-described: such issues should be reported to our Support Department within 12 hours from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints that are based merely on the customer’s false expectations or wishes are not honored.
- No changes are made to the product. This includes but is not limited to Spent Gems and change of display name. Products will not be taken back if any changes are made.
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Please contact us within 12-24 hours to get back to you on the problem.